Returns & Warranty

Placeholder content — last edited during initial site build

This page contains placeholder legal content for demonstration purposes only. It has not been reviewed by a legal professional and must be replaced with Computerage’s own reviewed policy before this site goes live.

We want you to be happy with your purchase from Computerage (Pvt) Ltd. This page explains our general approach to returns, exchanges and warranty claims.

Change of Mind Returns

Unopened, unused products in original packaging may be eligible for return within 7 days of delivery or pickup, subject to inspection. Certain items — including opened software licences and custom-configured builds — are not eligible for change-of-mind returns.

Faulty or Damaged Products

If a product arrives faulty or damaged, contact us within 48 hours of delivery with photos and your order reference so we can arrange an inspection, repair, replacement or refund.

Warranty Claims

Most products carry a manufacturer warranty as stated on the product page. To make a warranty claim, bring the product and your original invoice to our Kandy showroom, or contact us to arrange collection for larger items.

Refunds

Approved refunds are processed back to the original payment method where possible. Processing times vary depending on your bank or payment provider.

Contact

To start a return or warranty claim, call us at +94 77 237 4474 or visit our Contact page.